Return & Refund Policy

Last updated: April 2026

 

Every Gele Galore piece is handmade to standard by trained artisans in Augusta, Georgia. Because of the handcrafted nature of our work, we approach returns and refunds with care — for both our customers and our makers.

All Sales Are Final on Limited Run Items

Items from the Founding Collection and any designated limited run releases are final sale. We do not accept returns or exchanges on these items unless the item arrives damaged or defective.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 5 days of delivery at hello@gelegalore.com with:

•        Your order number

•        A photo of the item and packaging

•        A brief description of the issue

 

We will make it right — either through a replacement or store credit at our discretion.

Resolution Timeline

All resolutions — whether replacement or store credit — will be issued within 14 business days of receiving the required documentation. In the event a replacement is unavailable due to limited inventory, store credit equal to the full purchase price will be issued.

Standard Items

For any non-limited run items, we accept exchange requests within 7 days of delivery. Items must be unworn, unwashed, and in original condition. Return shipping is the responsibility of the customer. We do not issue cash refunds on standard items — store credit or exchange only.

We Do Not Accept Returns For:

•        Change of mind

•        Sizing preferences

•        Slight variations in color or texture — handmade items are intentionally one of a kind

Chargeback Notice

By completing your purchase you acknowledge that you have read and agreed to our return policy. All sales on limited run and Founding Collection items are final and not eligible for return outside of the conditions stated above.

Contact

hello@gelegalore.com

gelegalore.com